Enhancing Compliance Capacity in public Organizations (ECCO)

The project achieves policy co-production with street-level managers at schools and hospitals in Switzerland, Italy and Israel, based on the results of an SNSF-funded project, to generate compliance guidelines in pandemic times.

  • Project description

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    Our solution is supported by the literature on street-level bureaucracy, compliance, and coproduction. Noncompliance implies domino effects that lead to policy ineffectiveness, which can in turn affect the expected outcomes. During a pandemic, infection curves can only be mitigated if everyone complies with the adopted measures.

  • Background

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    Street-level managers (SLMs) are crucial actors for co-producing policies, being responsible for organizations that operate in close contact with citizens.

  • Aim

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    During a pandemic, noncompliance and policy ineffectiveness can undermine policy outcomes, leading to more infections and deaths. Our solution involves policy co-production workshops in three countries to maximize the experience input. In these workshops researchers and SLMs participate with the aim of co-producing policy guidelines based on SLMs’ experience and the results of a project that highlighted the causes and facilitators of compliance and noncompliance during the Covid-19 crisis.

  • Relevance

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    The expected output is a best practices compendium with research findings and SLMs’ ideas. These guidelines will be available to bureaucracies in Europe and elsewhere, in order to ensure compliance with policy measures that will be adopted in the event of future pandemics. By improving the ability of street-level bureaucracies to comply with the measures adopted, the project contributes to a more effective management of future pandemics, to which policy compliance is an integral part.

  • Original title

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    Enhancing Compliance Capacity in public Organizations (ECCO)